Shipping Policy

We strive to deliver products purchased from Ihbrus in excellent condition and in the fastest time possible. For all the purchases, we will deliver the order to your doorstep free of cost pan India. For all COD orders, we charge a COD fee of ₹118 (Please note that this fee is subject to change in the future.) per order all over India.

COD Fee and Shipping Charges are different and charged separately as per applicability. In case of Return of the order, any COD Fee or Shipping Charges paid for the order are non-refundable.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

We generally deliver within 5-7 business days for all ‘ready to be shipped’ products. Some products are made to order and take a little longer. We ship through reputed courier partners and the merchandise are delivered from Monday to Saturday from 10 am to 6:00 pm, other than public holidays. 

TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION:

Ihbrus uses third party courier services for logistics of orders’ parcels. These courier companies work independently and Ihbrus doesn’t have any direct control over working or policies of the courier companies.  In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Ihbrus shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.

In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. Ihbrus will share Proof of Delivery (POD) with the customer after receiving it from the courier company.

Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, Ihbrus can only assist the customer in raising the concern with the concerned courier company. Ihbrus would re-fulfil the order only when courier company confirms that indeed parcel is lost and not delivered to the customer.

Delivery involves third party and other factors that are beyond our control, like weather conditions, local holidays, strikes, etc. hence the delivery may seldome get delayed due to such unforeseen circumstances.

For any assistance on shipping, please write in to us at info@ihbrus.com.

SHIPPING AND DELIVERY

We strive to deliver products purchased from Ihbrus in excellent condition and in the fastest time possible. For all the purchases, we will deliver the order to your doorstep free of cost pan India. For all COD orders, we charge a COD fee of ₹118 (Please note that this fee is subject to change in the future.) per order all over India.

COD Fee and Shipping Charges are different and charged separately as per applicability. In case of Return of the order, any COD Fee or Shipping Charges paid for the order are non-refundable.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

We generally deliver within 5-7 business days for all ‘ready to be shipped’ products. Some products are made to order and take a little longer. We ship through reputed courier partners and the merchandise are delivered from Monday to Saturday from 10 am to 6:00 pm, other than public holidays. 

TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION:

Ihbrus uses third party courier services for logistics of orders’ parcels. These courier companies work independently and Ihbrus doesn’t have any direct control over working or policies of the courier companies.  In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Ihbrus shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.

In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. Ihbrus will share Proof of Delivery (POD) with the customer after receiving it from the courier company.

Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, Ihbrus can only assist the customer in raising the concern with the concerned courier company. Ihbrus would re-fulfil the order only when courier company confirms that indeed parcel is lost and not delivered to the customer.

Delivery involves third party and other factors that are beyond our control, like weather conditions, local holidays, strikes, etc. hence the delivery may seldome get delayed due to such unforeseen circumstances.

For any assistance on shipping, please write in to us at info@ihbrus.com.