Return request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
Product(s) should be unused & unwashed- Tags should be intact
- Product(s) is/are not purchased in sale/discounted price
- Product(s) is/are not custom altered
- Product(s) is/are not part of Excluded Category
Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.
Any COD Fee or Shipping Charges paid for the original order are non-refundable.
Refund requested in the same ‘bank account / card /’ used for placing the order. For COD orders, Ihbrus will send out a payment link to the customer.
Refund is processed once the product(s) is/are received at our warehouse (a maximum of 20 working days after pickup) and pass(es) quality checks. Please note that reverse parcel takes anywhere from 3-20 days after pickup to reach us.
EXCHANGES
Customer can initiate exchange for product or size. Exchange request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
- Product(s) should be unused & unwashed
- Tags should be intact
- Product(s) is/are not purchased in sale/discounted price
- Product(s) is/are not custom altered, or
- Product(s) is/are not part of Excluded Category
Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.
Customer would have the option of sending the product back by herself or avail reverse pickup facilitated via third party courier companies. In case, the customer opts to avail the reverse pickup by third party courier companies, an ‘Exchange Fee’ of ₹100 (Please note that this fee is subject to change in the future) would be applicable. In case the customer opts to send the product(s) himself/herself, there won’t be any Exchange Fee.
Exchange order is processed once the product(s) is/are received at our warehouse (a maximum of 20 working days after pickup) and pass(es) quality checks. Please note that reverse parcel take anywhere from 3-20 days after pickup to reach us.
Size Exchange
We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.
CUSTOM TAILORED / ALTERED ITEMS
We will not accept return or exchange for custom sized items or items that have been altered in any way.
SALE ITEMS (if applicable)
All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.
EXCLUDED CATEGORIES
For product(s) in Jewellery or Home Linen or Jacket or Kids Jacket category, there is no ‘Return / Exchange’ available.
NON-ACCEPTANCE OF COD ORDERS
In case, customer does not accept the COD order after shipment, such customers may not be able to place COD order on our website in future or will have to compulsorily verify mobile numbers to place COD orders.
DISCLAIMER
Irregularities in Hand Block Prints
Please note that as hand block printing is a traditional technique that is done by hand, there may be slight variations and irregularities in the print. This adds character and uniqueness to each piece and should not be considered a defect. We celebrate the beauty in these differences and hope that you do too!
Bleeding in Indigo
Indigo is a beautiful and versatile dye that is known for its unique properties. However, it is common for indigo-dyed items to experience some color bleeding, especially during the first few washes. This is due to the natural characteristics of the dye and is not considered a defect. To minimize the potential for bleeding, we recommend washing indigo-dyed items separately and in cold water. We hope that you enjoy the rich color and beauty of your indigo-dyed item and appreciate its unique qualities.
Bleeding in Piping Seam
We take great care in crafting our products with high-quality materials and construction methods. However, it is common for some color bleeding to occur in piped seams during the first few washes. This is due to the natural properties of certain fabrics and dyes, and should not be considered a defect. To minimize the potential for bleeding, we recommend washing the item separately and in cold water. We hope that you appreciate the attention to detail in our products and the unique qualities that come with the natural processes of washing and wearing.
Product Color Variation
Please note that the color of the product may vary slightly from the images displayed on our website due to lighting and monitor settings.